Built scrapers that connect Skip to insurer portals, working through login barriers, MFA, and CAPTCHA to gather insurer context and submit reimbursement requests directly in external systems.
Designed LangGraph-based WhatsApp workflows that turn conversations and attachments into structured reimbursement cases, let clients review submissions, and make chat a primary entry point to the product.
Connected onboarding, multifactor authentication, payments, reimbursement automation, messaging, backoffice, and frontend surfaces into a single operating system for customers and internal teams.
Built internal tools for queue monitoring, failure triage, reimbursement recovery, observability, gradual releases, and operational support.